← Home

Privacy Policy

1. Information We Collect

When you visit meridianoceylon.com or interact with our services, we may collect the following types of information:

  • Personal Identification Information: Your name, email address, phone number, and country, provided voluntarily during the "Flash Deal" registration or booking process.
  • Booking & Travel Data: Passport details, flight information, and health or dietary preferences required to coordinate your tour with our hotel and transport partners.
  • Real-Time Location Data: Specifically for travelers using our "Digital Buddy" service, we may monitor your live location with your explicit consent to ensure your safety until you reach your destination.
  • Payment Information: Payment and billing details are necessary to process your orders. Please note that Meridiano Ceylon does not store your credit card numbers. All card transactions are securely handled by PayHere, our trusted third-party payment processor, using industry-standard SSL technology and tokenization.
  • Browsing Data: Automatically collected information such as your IP address, browser type, and device information gathered through cookies to improve our website performance.

2. Use of Information

We use the collected information for the following purposes:

  • To process and fulfill your tour bookings, including group transport and boutique stays.
  • To provide 24/7 customer support and emergency medical coordination.
  • To facilitate our "Join a Group" tours via WhatsApp Group Integration, allowing you to connect with fellow travelers and your group leader.
  • To monitor traveler safety through the "Digital Buddy" system.
  • To detect and prevent fraud or unauthorized activities.

3. Information Sharing and Disclosure

We do not sell or trade your personal information. We only share data with third parties in the following circumstances:

  • Trusted Service Providers: We share necessary details (such as names and dietary needs) with our local hotel partners, professional drivers, and specialized guides to execute your itinerary.
  • WhatsApp Community: By joining our tour-specific WhatsApp groups, your phone number and profile will be visible to other members of that specific group.
  • Legal Requirements: We may disclose information if required by the laws of Sri Lanka or in response to valid legal requests.

4. Data Security & Your Rights

In accordance with the Sri Lanka Personal Data Protection Act (PDPA) No. 9 of 2022, we implement strict technical and organizational measures to protect your data.

As a data subject, you have the right to:

  • Access the personal data we hold about you.
  • Request the correction of inaccurate information.
  • Withdraw your consent for data processing (such as "Digital Buddy" monitoring) at any time.
  • Request the erasure of your data once the travel service is completed, subject to legal record-keeping requirements.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and track tour availability in real-time. You can choose to disable cookies through your browser settings, though this may limit some features of the site.

6. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact our support team.

Meridiano Ceylon · meridianoceylon.com · Support via the website and WhatsApp coordination.